Overview
At RFT Loader, we want every user to have a fair and clear understanding of our refund policy before purchasing OTPs or tokens. This page explains when refunds apply, when they do not, and how to submit a request.
⚠️ OTPs are digital one-time credits. Once an OTP is successfully consumed by a completed operation, it cannot be refunded under any circumstances.
When You Will Get a Refund or OTP Restore
We will restore your OTP or issue a replacement in the following situations:
- The operation failed due to a problem on our server or authentication system
- Our server went down during the operation before it completed
- You were charged an OTP but received an error that was caused by our tool — not your device or your action
- Duplicate OTP deduction caused by a server-side bug
✅ In these cases, contact us within 7 days on Telegram with your username and the operation details — we will verify and restore your OTP.
When You Will NOT Get a Refund
- OTP was successfully consumed and the operation completed on our server
- You selected the wrong device, wrong model, or wrong operation
- The device was incompatible — always check supported models before using an OTP
- You did not follow the correct steps for the operation
- Your account was banned for violating our Terms & Conditions
- OTPs purchased from unofficial or third-party resellers — we cannot verify or refund these
- You changed your mind after the operation started
🚫 No exceptions will be made for the above cases. Please ensure you are using the correct tool and device before starting any operation.
Flash Tool — OTP Loss Cases
The following situations will result in OTP consumption with no refund. These are inherent to how the tool and server work:
| # | Situation | Refund |
|---|
| 1 | Device connected but authentication completed on server side | No Refund |
| 2 | OTP sent to server but device disconnected mid-operation | No Refund |
| 3 | Auth success but device failed to respond after reset | No Refund |
| 4 | Wrong device model selected — OTP used on server | No Refund |
| 5 | USB disconnection after server confirmed the job | No Refund |
| 6 | Device bootloop after operation — server job was successful | No Refund |
| 7 | Operation timed out after server already consumed the OTP | No Refund |
MSM Tool — OTP Loss Cases
The same rules apply to MSM Tool operations. These cases result in OTP loss with no refund:
| # | Situation | Refund |
|---|
| 1 | MSM handshake completed on server — device side failed | No Refund |
| 2 | Device entered EDL but disconnected before flashing | No Refund |
| 3 | Wrong firmware or partition selected by user | No Refund |
| 4 | Driver issue on user's PC caused flash failure after server auth | No Refund |
| 5 | Device permanently damaged before operation reached completion | No Refund |
| 6 | OTP consumed by server but flash failed due to unstable USB | No Refund |
| 7 | Operation repeated on same device consuming a second OTP | No Refund |
General OTP Rules
- OTPs do not expire as long as your account is active and in good standing
- OTPs cannot be exchanged for cash or transferred to another account
- If our server has downtime, your OTP is safe — it will not be deducted until the operation completes
- Always purchase OTPs from our official resellers — we cannot support OTPs from unknown sources
- One OTP = one job. Using it on the wrong device does not entitle you to a replacement
How to Request a Refund or OTP Restore
If you believe you qualify for an OTP restore based on the conditions above, follow these steps:
- Contact us on Telegram: @softfixx_supportBot
- Provide your RFT Loader username or registered email
- Describe the operation you ran, the device model, and what went wrong
- Share any error screenshot or log if available
- Submit your request within 7 days of the incident — requests after 7 days will not be accepted
ℹ️ Our team will review your case and respond as quickly as possible. All decisions made by RFT Loader are final.
Changes to This Policy
We may update this refund policy at any time. Continued use of our service after any update means you accept the revised policy. Check this page regularly for the latest version.